Privacy Policy
1. What Information We Collect
We collect personal information necessary to deliver our services, which may include:
– Full name, contact details (phone, email, address)
– Property and project information
– Business or company information (if applicable)
– Billing and payment details
– Correspondence with our team
– Feedback or responses to surveys
We may also collect sensitive information (such as site photos or reports) only where required and with your consent.
2. How We Collect Your Information
Your information is collected when you:
– Engage with us via our website, email, phone or in person
– Submit a proposal acceptance or sign an agreement
– Attend consultations or meetings
– Interact with third-party platforms used in project delivery (e.g. project management, planning portals, consultant reports)
We may also collect data from publicly available sources or third-party consultants where relevant to your project.
3. How We Use Your Information
We use your information to:
– Deliver architectural, interior design, and project management services
– Communicate project updates, schedules, and next steps
– Manage billing, proposals, and approvals
– Improve our service delivery and client experience
– Comply with legal obligations and industry regulations
4. Disclosure of Personal Information
We may share your information with:
– Our in-house team and trusted consultants (e.g. engineers, certifiers)
– Planning authorities, certifiers, or regulatory bodies for project approvals
– Our professional service providers (e.g. legal, IT, finance) under confidentiality agreements
We will never sell or rent your personal information to third parties.
5. Data Storage & Security
Your information is securely stored in password-protected digital systems and, where applicable, in locked physical storage
If data is no longer required, we take appropriate measures to de-identify or securely destroy it.
6. Accessing and Correcting Your Information
You may request access to your personal information or seek corrections at any time by contacting us at:
Email: accounts@progressiveplans.com.au
Phone: 0400 699 850
Address: 16 Bowling Green Lane, Avalon Beach, NSW, Australia
We will respond within a reasonable timeframe and may request identity verification.
7. Cookies and Analytics
Our website may use cookies or tracking tools to enhance user experience and track engagement. This data is anonymiseYou can control cookie settings via your browser preferences.
8. Third-Party Links
Our website and communications may contain links to third-party websites. We are not responsible for the privacy practice
9. Policy Updates
This policy may be updated from time to time to reflect changes in our services, operations or legal obligations. The latest
Our Commitment to You
At Progressive Plans, we believe that authentic connection and trust are the foundation of every great project. We honour
If you have any questions or concerns, we invite you to get in touch. We’re here to help.